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Professional, Responsive, Quality, Advanced, Tailored, 99.99% VoIP Telephony
Outbound Call Centre Specialists – Voice & Lead Management
Cloud based phone solution you don’t have to worry about
We remotely manage your phone solution, so you can get on with your own job. We pride ourselves in giving our clients a personal service that meets their changing needs.
From the initial set up all the way through to changes of the system, we do it all. Sometimes we even talk to your providers, on your behalf, to make sure that everything runs smoothly and you’re getting the tailored service you need.
Want to chat to someone now about your requirements? Click the Whatsapp logo to open up a separate chat with us.
Management information on hand
All the information you need to manage your call centre is available immediately online within our client resource centre. Information includes:-
- User activity reports
- Calls history and recordings
- Invoices and usage information
- Real-time leader board for large screen TV
- Online payment options with card or btc
If there is anything you can’t do within the portal, then our technical staff are only a call way. We don’t use a ticketing system, we prefer to talk to clients.
Lead Management Solved
Need a browser based solution so you can manage, call and close a large amount of leads?
Desire a clear picture of your pipeline and the ability to report on activity?
Want to define you own business process and control client documents?
We have the solution.
Suffering Poor Call Quality?
We only work with outbound call centres, which are usually in the financial sector. This niche is extremely demanding regarding voice quality, therefore we only supply the highest quality voice minutes we can find. As a result we are markedly different to the vast majority of providers.
The benefits of using our calls include:-
- Clearer calls – ISDN quality
- Increased number of connections
- Reduction in dropped calls
While clients are transacting deals worth tens of thousands of pounds, the last thing they need is a poor quality call.
Protect your brand image while lead cleaning/ marketing
In today’s connected world with all the social media platforms it’s very easy for negative communications to spread about a company, which can quickly damage its brand and bottom line.
Different prospectors/ brokers calling the same number, without realising they have already been called, can quickly turn into a serious problem for the company.
We have tools that allow your calls to be screened against various number buckets, you manage, so this doesn’t happen to you.
Protect your brand image.
Making Nuisance calls?
NDD, TPS and CTPS are the solution
As an outbound call centre selling either a product of service you are legally required to screen all your calls against lists of companies and individuals who have opted out of these types of calls.
If you don’t and are prosecuted you face massive fines, if convicted. In Ireland this is up to €250,000 per offence and in the UK it’s up to £500,000.
We have developed a solution that intelligently manages the situation. Rather than just screening out all your calls to these numbers we have a more refined approach.
As we place the call we check to see if it is registered on any of the restrictive lists in real-time. If it is we then handle to call differently depending on the job roll the caller has.
High value solutions
Responsive support team
Advanced reporting tools
We’re not resellers